Info

Information

Important information for clients

We prepared an overview of key procedures, documents, and recommendations to help you navigate insurance services and claim handling.

• Clear steps for claim reporting
• Overview of required documentation
• Fast support contact channels

Support

Practical overview and recommendations

In this section, you will find practical resources for daily operations and exceptional situations. The goal is to speed up communication and keep everything in one place.

• Recommended steps for incidents
• Checklist before submitting a request
• Downloadable documents for faster processing

Interesting information / documents

Download practical documents and guides that may come in handy.

• Road traffic accident reportDownload
• Carrier verification guideDownload
• Procedure for handling comprehensive insurance claimsDownload
• Procedure for minor traffic accidentsDownload
• Online shipment insurance on the EKONSERVIS portalDownload
• Online claim reporting on the EKONSERVIS portalDownload
• Cargo insurance (CMR) with German insurersDownload
• ALL RISK rates and conditions EKONSERVISDownload